User Accounts

Users are the highest-level resource in WEGnology. All applications and dashboards are either owned by a user or by an Organization (of which users can be members). To acquire a user account, simply sign up through our web interface.

Two-Factor Authentication (2FA)

Two-factor authentication (2FA) is an extra layer of security that can be applied to an account. While not required, WEGnology strongly recommends enabling 2FA on your account.

With 2FA enabled, you (or a potential attacker) must have physical access to your mobile device in order to sign in to your WEGnology account. This means your account can be protected against unauthorized access even in the event your password has been compromised.

Authenticator Apps

To use WEGnology’s two-factor authentication, you must have a mobile/desktop application that supports the open TOTP standard. Here are some recommended options:

• Google Authenticator (Android / iOS)
• Authy

Enabling Two-Factor Authentication

To enable two-factor authentication:

1. Navigate to the “Two-Factor Auth” link within your account sub-navigation.
2. Select “Enable Two-Factor Authentication …“.

3. Use an Authenticator app to scan the QR code. The app will then begin to generate short-lived, one-time use codes.
4. Type the code displayed within your Authenticator app into the “Two-Factor Code” field in your WEGnology account settings.
5. Enter your WEGnology password and click “Enable Two-Factor Auth.”

If the code expires before you click the button, you will have to enter the new code displayed within your app.

Signing In With Two-Factor Authentication

To sign in using two-factor authentication:

1. Open your configured Authenticator App.
2. Enter the generated one-time use code into the “Multi-Factor Code” field.
3. Fill out the along with your “Email” and “Password”.

Disabling Two-Factor Authentication

To disable two-factor authentication:

1. Navigate to the “Two-Factor Auth” link within your account sub-navigation.
2. Click “Disable Two-Factor Auth.”

It is possible that, due to organization MFA requirements, you may not be allowed to disable MFA on your account. If so, this page will display a list of organizations whose requirements prevent disabling it. If you still wish to disable MFA, you must do one of the following …

• Leave the organizations.
• Downgrade your role in the organizations to a role that does not require MFA.
• Work with the organization administrators to change the MFA requirements for the organizations.

Deleting Your Account

Note that deleting your WEGnology account will permanently and immediately delete all resources owned by your user account, including applications and dashboards. Organization-owned resources will not be affected.

To permanently delete your account, navigate to your My Account page and click on Profile. On the bottom right, click the “Delete Account” button.

You will be asked to re-enter your credentials to confirm account deletion.